The goal of the system is to allow a publishing company to interact more directly with customers, and get timely access to authoritative information. The system provides accurate,  real time access to information across all departments within the company; and align marketing, sales and service with customer values, wants, needs and behaviors.

The system has the follow features:

• Offer customers, subscribers and vendors a way to communicate to the publishing company. Provide them consistent, accurate and timely information.
• Receive and process orders from customers and vendors. 
• Implement Sales Automation tools to better manage account assignments, prospects and lead qualification, and more across organizational and geographic boundaries.
• Analyze, profile and score customer data to identify profitable customers or prospects.
• Personalize products based on detailed customer knowledge
• Identify opportunities for cross-selling, up-selling and bundled offerings
• Reduce the cost to service customers and work more efficiently behind the scenes

Technology: Java 2, J2EE, Java Servlet Pages, Tomcat, Bea WebLogic, MySQL
 

 

• tracking customers' contracts, invoices and payments.
• reporting on revenue and gross profit of specific customers or customer groups over a period of time.
• creating requisitions, invoices and process any kind of payments (monthly, advance, bid and others).
• accepting payments based on payment terms taking advantage of payment discounts.
• generate accounting entries.
• reporting and data warehousing.
• analyzing, profiling and scoring customer data to identify profitable customers and prospects.

Technology: Java 2, JFC, Swing,  Castor, Oracle DB

Live Support Software

Live Support is  Java based cross-platform LIVE CHAT WEB application. Based on the open IETF standard XMPP protocol, Live Support allows your web site visitors to instantaneously communicate and interact with your customer service personnel. With Live Support, your web site visitors simply click a Live Support button to be connected with  your customer service representative.

Live Support operates as a WEB client for Jabber Instant Messaging Server.  However, it is not a usual  Jabber client, it was developed especially to work as transparent web chat for a site visitors.

Features:

• Simple Web interface for site visitors.
• Implemented as web applications and can be deployed on any servlet container, which supports Servlets 2.3 and above.
• Have the ability to use non-English languages.
• Hundreds of available Jabber Desktop Applications which can be used for a customer service operator (click here to see a list of recommended).
• Tens of available  Jabber/XMPP servers. You can find a list here.
  

Technology: Java 5,  JSP, Struts, XMPP, XML, JavaScript, HTML, Postgresql

The system performs all of the essential editorial office tracking functions. It is designed for editorial personnel requiring data entry, data retrieval, correspondence, reporting, workflow control, manuscript file management, and database access from office, lab or home. Authors can submit a manuscript online and reviewers can review the manuscripts online. Authors enter all participating authors with updated addresses, upload manuscript and figure files, add updated files at a later date, and view the electronic manuscript page proofs before logging out. Reviewers are allowed to view or download the manuscript, select reviewer recommendations, and enter comments. This electronic process reduces time, mailing fees, and introduction of errors at every stage of the process.

Technology: Java 2, JFC, Swing, JSP, HTML, JBoss, Ms SQL